Ahsay Known Issue:
JVM Royalty module is not enabled. No file can be backed up (Mac OS X scheduled backup started with no file backup) (3229)
AhsayOBM / AhsayACB: 22.214.171.124
OS: Mac OS X
When a scheduled backup is performed on a Mac OS X computer, the following warning message is received in the backup report:
JVM Royalty module is not enabled. No file can be backed up.
This issue will only affect newly installed AhsayOBM / ACB on Mac OS X 10.8 (Mountain Lion) or later with Java 8 or above. Also, this will only affect scheduled backup job.
This issue will not affect AhsayOBM / ACB clients that are auto-upgraded, or manually patched to version 126.96.36.199.
This is a known issue with AhsayOBM and AhsayACB version 188.8.131.52.
To resolve the issue, patch the AhsayOBM / ACB application with the following steps:
1. Download the hotfix patch file by Clicking Here.
2. Shutdown the backup scheduler by running the following command:
3. Install the patch set / hotfix files:
4. Expand [ obc-mac-hotfix-tms11803.zip ] downloaded to [ /Applications/AhsayOBM ]
5. Restart the computer