Ahsay Know Issue: JVM Royalty module is not enabled. No file can be backed up (Mac OS X scheduled backup started with no file backup) (3229)

Ahsay Known Issue:

JVM Royalty module is not enabled. No file can be backed up (Mac OS X scheduled backup started with no file backup) (3229)

Product Version:
AhsayOBM / AhsayACB: 6.27.0.0
OS: Mac OS X

Problem Description:
When a scheduled backup is performed on a Mac OS X computer, the following warning message is received in the backup report:

JVM Royalty module is not enabled. No file can be backed up.
 

Note:
This issue will only affect newly installed AhsayOBM / ACB on Mac OS X 10.8 (Mountain Lion) or later with Java 8 or above.  Also, this will only affect scheduled backup job.

This issue will not affect AhsayOBM / ACB clients that are auto-upgraded, or manually patched to version 6.27.0.0.

Cause:
This is a known issue with AhsayOBM and AhsayACB version 6.27.0.0.

Resolution:
To resolve the issue, patch the AhsayOBM / ACB application with the following steps:

1. Download the hotfix patch file by Clicking Here.

2. Shutdown the backup scheduler by running the following command:

>sudo /Applications/AhsayACB/bin/StopScheduler.sh

or

>sudo /Applications/AhsayOBM/bin/StopScheduler.sh

3. Install the patch set / hotfix files:

4. Expand [ obc-mac-hotfix-tms11803.zip ] downloaded to [ /Applications/AhsayOBM ]

5. Restart the computer