Ahsay Known Issue: Web restorer applet cannot be loaded for AhsayOBS version 6.27.0.0 (3227)

Ahsay Known Issue:

Web restorer applet cannot be loaded for AhsayOBS version 6.27.0.0 (3227)

Product Version:
AhsayOBS: 6.27.0.0
OS: Windows

Description:
The AhsayOBS restorer applet cannot be loaded on a Windows computer & the following error messages are also displayed in the Java console:

java.lang.UnstatisfiedLinkError: no WinUtil32 in java.library.path

Cause:
This is a known issue with AhsayOBS version 6.27.0.0.

Resolution:
To resolve the issue, perform the following steps:

1. Shutdown the AhsayOBS service by:
(Windows) [ Control Panel ] > [ Administrative Tools ] > [ Services ] > [ Ahsay Offsite Backup Server and Replication Server ]
B. (Linux) Run [ service obsr stop ] or [ ${Install-Home} / bin / shutdown.sh ]

3. Download the patch file by Clicking Here
(Windows) Expand [ obrA.zip ] downloaded to path [ ${Install-Home} \ webapps \ obs \ jsp \ applet \ obr ]
(Linux) Expand [ obrA.zip ] downloaded to path [ ${Install-Home} / webapps / obs / jsp / applet / obr ]
Overwrite the existing file.

3. Startup the AhsayOBS and AhsayRPS service by:
(Windows) [ Control Panel ] > [ Administrative Tools ] > [ Services ] > [ Ahsay Offsite Backup Server and Replication Server ]
(Linux) Run [ service obsr start ] or [ ${Install-Home} / bin / startup.sh ]

4. Restart the browser afterward, and try loading the AhsayOBS restorer applet again.