Ahsay Known Issues: [java.io.IOException] The parameter is incorrect (Volume Shadow Copy issue) (3145)

Ahsay Known Issue:

[java.io.IOException] The parameter is incorrect (Volume Shadow Copy issue) (3145)

Product Version:

AhsayACB / AhsayOBM: Pre-7.3.2.0
OS: Windows

Problem Description:
When performing a backup of any type, the following error message is received in the backup report:

[Error] File="Directory\file" Error="[java.io.IOException] The parameter is incorrect. "

Cause:
This issue can occurs if there is an issue with the Microsoft Volume Shadow Copy Service (VSS), or if there is a hardware issue with the corresponding hard disk.

Resolution:
To resolve the issue, check if the Volume Shadow Copy service is started.

Click Start, and then click Control Panel. Click Administrative Tools, and then double-click the Services snap-in
Check for Volume Shadow Copy

Windows XP / Vista:
Re-register the VSS Service. You could utilize the "RegisterVSS.bat" script available in ${Install-Home}\bin. Please also reboot the machine afterward.

Note:
Please safely ignore the error message(s) displayed during the re-registration, some of the DLL files are platform specific.

Windows 2003:
To resolve the issue, please follow the instructions below:

1. Backup the registry key -
HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\EventSystem\{26c409cc-ae86-11d1-b616-00805fc79216}\Subscriptions

2. Remove this registry key along with all its sub-keys
3. Reboot the machine
Although, it is not an official recommendation from Microsoft, this key will get recreated after the machine is restarted.

Windows 7 or newer releases:
To resolve the issue, please follow the instructions below:

1. Download the 'RegisterVSS2010.zip' script file by Clicking Here.
2. Extract the zip file to ${Install-Home}\bin
3. Execute the extracted script file.
4. Reboot the machine.

Also, check if there is hardware or I/O issue with the corresponding hard disk.

Check under [Control Panel] > [Administrative Tools] > [Event Viewer] if an error could be found.  If a disk error is found, perform a check disk on the corresponding partition by entering the command "chkdsk /f" in command prompt.